Refund policy

Return & Refund Policy

30-Day Limited Return Policy

We offer a 30-day limited return policy from the date of confirmed delivery.
Returns are only accepted under the conditions below.

Eligibility for Returns

To qualify for a return:

Item must be unused and in original condition
Original packaging must be included
Request must be submitted within 30 days of delivery
Proof of purchase is required

We do not accept returns for:

Used, worn, or altered items
Unauthorized returns
Minor variations in color, size, or appearance

Return Authorization

All returns require prior approval.
Customers must request a Return Authorization (RA) before sending any item.

Unauthorized returns may be refused or denied.

Return Shipping

Customers are responsible for return shipping unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping method. We are not responsible for lost returns.

In some cases, we may issue a refund or replacement without requiring a return.

Refunds and Resolutions

All claims are reviewed individually.

We reserve the right to determine the appropriate resolution, including:

Replacement
Store credit
Partial refund
Full refund

Refunds are not guaranteed and depend on eligibility.

Damaged or Defective Items

Issues must be reported within 7 days of delivery.

Customers must provide clear photos of the product and packaging.
Claims without sufficient evidence may be denied.

Order Cancellations

Orders are processed immediately and cannot be canceled once placed.
We may attempt to assist if contacted immediately, but cancellation is not guaranteed.

Non-Delivery and Address Errors

Customers are responsible for accurate shipping information.

Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense or refunded minus shipping costs.

We are not responsible for packages marked as delivered by the carrier.

30-Day Protection Warranty (Optional)

The 30-Day Protection Warranty is an optional add-on available at checkout.
It provides additional coverage beyond this policy.

Coverage

If purchased, the warranty includes:

Returns or replacements within 30 days for any reason
Priority support
Refund, replacement, or store credit

A return may not be required in all cases.

Claims

To submit a claim, contact support within 30 days of delivery with your order details.